Shipping Options

• UPS Ground - (USA 48 states only!) 2 to 5 business days
• USPS Priority - (USA, PO boxes) 2 to 3 business days
• USPS Priority - (Alaska/Hawaii and APO/FPO military) 4 to 12 business days
• International - (all countries other than the USA) 2 to 12 business days

Due to our in stock guarantee, 99.9% of orders are shipped within 24 hours or less! Our shipping charge is based on the weight of the products ordered and is calculated automatically as you add products to your cart and select your desired shipping method. Orders with total calculated weight greater than 100 pounds will appear as a shipping charge of $0; however, these orders require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment. For domestic orders within the continental 48 United States, there are two shipping options available: UPS ground or USPS priority. All Alaska/Hawaii, PO boxes and military (APO/FPO) shipping addresses must be sent via USPS priority. We currently have one international mail option: USPS Priority Mail International.

Note: Standard USPS delivery shipments can not be tracked door to door. You can track this item from the point that it leaves our facility until it is handed off to your local post office through our website. Final delivery will be conducted by your local postal carrier. Please contact us if your order has not arrived within 10 business days.

Addressing Errors

We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $10 fee since the shipping company will charge us a fee for this correction.

• Delivery/Shipping Time - Approximate delivery time for credit card orders for in-stock merchandise is between 2 to 5 business days depending on the destination. Please allow extra time to account for weekends and holidays. Money orders are usually shipped within 24 hours after receipt. Personal check orders are held for up to 14 working days.
• Shipping Charges - Shipping Charges are based on total weight of order and the shipping method you choose. If you choose a shipping method which is incompatible with your delivery address, you will either be refunded the difference and your order will be shipped automatically or you will be contacted for approval of the correct shipping charges before we process your shipment.
• APO/FPO, Alaska, Hawaii and California - Due to recent USPS shipping rate increases and dimensional weight surcharges, we may need to collect additional shipping charges for large or heavy orders. You will be contacted for approval of additional shipping charges, in the instance that additional postage is necessary prior to shipment. We appreciate your understanding!
• Orders over 100 Pounds - Orders with total calculated weight greater than 100 pounds will appear as a shipping charge of $0; however, these orders require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment.
• Drinks - orders containing drinks (RTD's, 12 and 24 bottle cases, etc.) must be shipped to a physical address. We prefer to ship drinks via UPS. We can ship orders of this nature USPS (shipping cost is higher); however, we cannot be liable for damages if you don't select the optional insurance.

Military APO/FPO Rules

It's no problem for us to ship to APO/FPO military addresses! In fact, we ship many APO/FPO orders every day. Shipping fees for APO/FPO orders are the same as domestic (USA) orders and are treated as such. Therefore, you must choose the USPS Priority Mail shipping option (not the more expensive international mail option!) UPS does not deliver to APO/FPO addresses at this time. Taylor's Nutrition will not be responsible for lost, damaged, or delayed APO/FPO shipments.

How To Fill-In Your APO/FPO Address

1. Please be sure to choose the USPS Priority Mail shipping option.
2. Use the following format for completing the address form:
   
   
   Sample Address:
   
   
   
   John Doe
   
   
   1-234 INF / B Co 7-11 AR
   
   
   Unit # 4201
   
   
   APO, AE 09362-2105
   
   
   United States
3. Since military orders are considered part of the USA for shipping purposes, you do not need to enter in the actual city, state or country of where you are located. Enter APO or FPO for the city and AP or AE for the state. DO NOT enter the country where you are stationed (e.g. Iraq, Afghanistan, etc.) as this will force you to choose an international shipping option and delay your shipment! Enter United States for your country.
4. Be sure to submit your actual credit card billing address in the "billing address" section if the APO/FPO address is not the billing address on file with your credit card company. Enter your APO/FPO address in the "shipping address" section.

APO/FPO orders generally arrive surprisingly fast, but please allow 4 to 12 business days for transit time. USPS tracking only provides information up to the point it arrives at the military post.

USPS Tracking Information

From USPS.com: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned

Product Related Information

Pricing

Prices Are Subject to Change at Any Time. The most current prices for products are displayed on the product or category pages. You may need to refresh your browser to see current prices.

Also, prices displayed in our search engine may not be current as the search engine is indexed nightly, not in real time. Always check the product or category pages for the most current prices.

Drinks

All Drink Sales are Final. Due to the Heavy Weight and Shipping Costs, No Returns Will Be Accepted for Drinks.

Also, orders containing drinks (RTD's, 12 and 24 bottle cases, etc.) must be shipped to a physical address. We prefer to ship drinks via FedEx. We can ship orders of this nature USPS (shipping cost is higher); however, we cannot be liable for damages if you don't select the optional insurance.

Free Gifts

All orders over $90 before shipping qualify for and are eligible to receive a free gift. The shopping cart will prompt you to select your free gift once you qualify. This will automatically add the free gift you choose to the invoice and we will ship it out accordingly. If you opt not to select a free gift, we will not ship you one. If you didn't add a free gift to your order but decide you want your free gift after your order has already shipped, we can ship it to you but you will have to pay shipping charges for us to mail the free gift out to you. Also, you may simply elect to select a free gift on your next order and it will be included automatically.

Weather

We do our best to package and ship your order so that you receive your items in good condition. However, we can't control the weather! Here are our tips for food bars and other food items containing chocolate:

• Immediately refrigerate the food items for at least 2 hours before opening.
• Do not store food items in your car.
• Keep bars and food items in a cool place when you store them, or take them with you.

During the cold winter months, glass bottles (Noni, Goji juice, etc.) have been known to break due to freezing during transit. Order at your discretion based upon the weather and transit time to avoid receiving damaged goods.

In Stock/Out of Stock

What "In Stock" Means: The In Stock indicator listed on each product detail page tells you that we have at least one unit of the item you wish to order in one of our warehouses and we expect to be able to prepare this item for shipment within a few hours in the majority of cases to a few days (depending on the inventory availability). In rare cases, an item may appear In Stock, when it actually is Out of Stock. We will make every effort to accommodate you in this rare circumstance and apologize for any inconvenience this may cause.

Out of Stock: This item is currently not in stock and it is not available for ordering.

Availability of Popular Items: Popular items sell out quickly. It is possible for you to see a message that an item is "In Stock" on the product detail page, but discover it is sold out by the time you place your order.

Backorders

From time to time we may experience product shortage due to high volume of sales. Most often the product is on back order from the manufacturer. We will notify you via email or phone immediately if we do not have on-hand stock to fill your order. We ask your patience in these situations. These are rare instances but can happen on occasion.

Returns/Exchanges

You must call us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. We do not allow any nutrition bars or the like (cookies, brownies, etc.) to be returned for credit. A return authorization must be given or we may refuse the package. A 10% restocking fee will be applied for unopened merchandise returned within 10 days of your receipt of shipment. A 25% restocking fee will be applied to returns after 10 days. No product returns will be accepted after 30 days.

Shortages/Mis-Shipments

On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it.

Because of our double-check packing system, we have a minimum amount of errors. On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product(s). If the product(s) still cannot be found, or if any other problems exist, contact your sales person within 24 hours of receipt of the shipment for correction.